Font Error

ISAR3

Hi There,

I am working on this site: https://rttcoachingmunch-5sn7z2d081.live-website.com/ and have installed the fonts as custom fonts (Montserrat):

And it won´t load correctly – what it normally does.

The Hedings load correctly (green), but not the menu / footer, nor the <p>aragraphs (red)

Could you please help me solve this?

Many thanks and

best regards,

Daniel

Phil

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

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ISAR3

Hi Phil,

very good – thank you... the credentials are on the way.

Best regards,

Daniel

Phil

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Ensure that you sent all of the required information mentioned in the previous message.

• link to this forum discussion
• link to your website
• login credentials
• FTP credentials

Thanks

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ISAR3

Hi Phil,

I´ve just sent them again – please check if you´ve received them now.

Many thanks and

best regards,

Daniel

Phil

I have contacted the person who is in charge of the mailbox, and I was informed that he received no message from you regarding this topic.

Can you try again, please?

Thanks

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ISAR3

Hi Phil,

I just tried to send it again (this time using Chrome instead of Firefox) and on the Envato-Site I get an error message "THIS EMAIL CONTAINS A HTTP LINK" – see screenshot.

I will send it to you without the support-ticket link... only with the support ticket number... this should work.

Best regards,

Daniel

Phil

You are right, the private message arrived correctly now. It is weird that you received such an error message.

I checked that, and the font you choose for the content does not exist in your media library:

Please upload it again, choose it there, and it should start to work properly.

Best regards

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ISAR3

Hey Phil,

Thanks – and my appoligies for my mistake... but that was tricky to find.

Now it works.

Best regards,

Daniel

Phil

No worries. I am happy I could help you find this mischievous little gremlin.

Best regards

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