Issue with Query Loop for Offer Categories
Hello Betheme Support,
I am experiencing an issue with the Query Loop for the custom post type "Offer" on my website. I am using the latest version of Betheme, and I will provide access credentials if needed.
Problem Description
- I have two separate Query Loops on the same page, each intended to display Offers from a different category.
- When I set both loops to display all categories, everything works as expected.
- However, when I assign different categories to each loop, only the first loop displays the correct Offers, while the second loop shows nothing.
- Additionally, I previously encountered a situation where all categories for Offers disappeared and I had to recreate them.
Troubleshooting Steps Taken
- The theme and all plugins are updated to their latest versions.
- I have ensured that Query Loops are not placed inside nested wraps or inner sections.
- I have tried recreating the wraps and setting up the Query Loops from scratch.
- I have checked that categories are correctly assigned to each Offer.
- I have deactivated all plugins except Betheme, but the issue persists.
Additional Notes
- The issue seems similar to problems reported by other users regarding category selection in Offer-related elements and Query Loops.
- I suspect this may be a bug in the theme or a conflict related to how categories are handled for the Offer post type.
Request
Could you please investigate this issue? I am ready to provide admin access to the website if required.
Thank you for your assistance.
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Credentials with links to the page and offers send.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure that you sent all of the required information mentioned in the previous message.
Thanks
I sended you all information except the FTP credentials through the contact form as you requested yesterday.
I have contacted the person who is in charge of the mailbox, and I was informed that he received no message from you regarding this topic.
Can you try again, please?
Thanks
Hi,
i just send it again, this time i checked, that there is this message on the form site:
Your message has been sent.
I received your private message, and you wrote something about copy of a page, but did not attach a link to that page or its name.
Can you tell me which page you refer to, please?
Thanks
https://www.colegiumholding.eu/wp-admin/post.php?post=2887&action=mfn-live-builder
In your main language, you have only one category with assigned posts:
So, only this one is available.
Should I check it in another language?
Best regards
maybe that is the problem - if I look into offers:
I see, that there are categories added, but not in real, you could try it, if I try add it in quick edit, nothing is saved. And this also erase all categories for the post.
The following setting could be the problem:
Despite not being translatable, offers appeared in different languages and categories of other languages.
I have changed this post type to be translatable. Please check how it works now.
Best regards