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Issue with Responsive Layout on Doctor Pre-built Website (Tablet View)

charatwitcharatwit
in Theme Options

Hello Muffingroup Support Team,

I have recently purchased and installed Betheme on my WordPress website.

During setup, I chose to import the Doctor pre-built website. The installation went fine, but I noticed some responsive issues compared to your official demo.

Here are the problems I found:

  1. Menu Responsive Issue
    • On tablet view (e.g., iPad Pro / iPad Air), the top menu does not behave the same as in your demo.
    • Some menu items shift incorrectly or overlap.
  2. Header Image / Hero Section
    • On tablet view, the doctor image in the header does not resize or align correctly.
    • In the demo site (https://themes.muffingroup.com/be/doctor/), the layout looks perfect on the same device resolution, but on my website the layout breaks.

What I already tried:

  • Installed Doctor pre-built site directly without any customization.
  • Compared with your demo using Chrome DevTools (tablet dimensions).
  • Cleared cache and checked without optimization plugins.
  • Still the responsive issue remains only on my installation, not on the demo.

My question:

  • Do I need to adjust specific settings in Theme Options or BeBuilder for the responsive layout to work like the demo?
  • Or is this possibly a bug/issue with the imported pre-built website files?

I have attached screenshots for comparison between my website and the official demo for your reference.

Looking forward to your guidance on how to fix this issue.

Thank you very much for your support!

Best regards,

Charatwit

Screenshot 2568-08-30 at 00.58.06.png
Screenshot 2568-08-30 at 00.58.21.png
Screenshot 2568-08-30 at 01.13.36.png
Screenshot 2568-08-30 at 01.14.13.png


Comments

  • PhilPhil

    Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • charatwitcharatwit

    Hello,

    Thank you for your response. My website is now online at the following link:

    https://velorawellnessandsurgery.com/

    Please kindly check and let me know if there are any issues.

  • charatwitcharatwit

    Hello again, I just wanted to kindly follow up on this issue. Could you please help me with the responsive problem I mentioned above? I would really appreciate your guidance. Thank you!

  • charatwitcharatwit

    I suspect that the version of the Doctor theme available on your demo site and the one provided in the Pre-built installer might not be the same. Could you kindly check this for me and update the Pre-built version if necessary?

  • PhilPhil

    Sorry, I could not answer you because you wrote beyond my working time.

    We were able to locate the root cause. Please import this demo again now, and all will be fine.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • charatwitcharatwit

    I re-imported the demo and found that the issue has now been resolved.

    Everything works correctly.

    Thank you very much for your hard work and support

  • PhilPhil

    I am glad we could help you.

    If you have any other questions or problems, feel free to ask.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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