Element settings missing after update

norianaccntng

Hello,

We're having an issue with missing styling for different types of elements. If we open up a page in BeBuilder, things like backgrounds, colors, fonts and paddings are missing.

The pages seem to work fine if we don't Save them, so it's like styles or properties can't be loaded, and saving the page just wipes a lot of stuff.

It seems to have happened some time after the "Global styles" functionality was added on March 25th, and we've had a few pages affected before we noticed.

This is an example of one setting and how it should look taken from an older backup:

And this is how it is now, with the styles and settings gone.

Can you help us restore them or prevent this going on?

Best regards,

Dejan

Phil

Hi,

Please go to Betheme -> Tools, use the CSS update option and check if the problem persists:

Best regards

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norianaccntng

Hello again,

Great, thanks, this seems to have fixed the issue with pages that weren't re-saved after the update.

I'm guessing there's no way to restore the settings that are already gone? (Except from a backup)

Best.

Phil

You can try to restore them with revisions:

https://support.muffingroup.com/video-tutorials/revisions-in-theme-options/

Best regards

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

norianaccntng

Hi,

Doesn't seem to work for our page, unfoturantely.

But thanks for the other help!

Best regards.