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key

lisetta75lisetta75
in General info & installation
be.jpg

Hi, I'm trying to record the theme but it keeps spinning and won't pick up the key... I can't figure it out... I tried putting in another key but it keeps spinning and won't record the theme.

What can I do?

Thanks

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to the parent, and recheck it.

    If this will not help, please send us the WordPress dashboard access and your license key privately through the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • PhilPhil

    Sorry, but you sent an incomplete message.

    You did not attach your license key.

    Please send another message with all necessary information.


    Thanks

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  • PhilPhil

    We assume that '&' in the URL might be the culprit, but to ensure that we will need FTP as well.

    Can you send it, please?


    Thanks

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  • lisetta75lisetta75

    Hi, did you get the FTP data?

  • lisetta75lisetta75

    I created a new space by removing the '&' and it works thank you very much

  • PhilPhil

    We have carefully reviewed the issue, and as I initially suspected, the problem is caused by the use of the ‘&’ character in the name of the WordPress directory. While this character is allowed in URLs, WordPress treats it as a special symbol and automatically converts it to ‘&amp’. Because of this, no AJAX requests from plugins (and some from WordPress itself) will work correctly on your site.

    Below are examples of the console errors from your website:

    [Links visible only for registered users]

    [Links visible only for registered users]

    We could modify BeTheme files to allow registration in such a directory, but that would not solve the underlying issue with the ‘&’ character.

    The only proper solution is renaming the directory from T&L to something like TandL or T_L is the only truly stable, long-term solution for WordPress, as using & in directory names can cause problems with many other parts of the CMS (like linking to assets, plugins, and themes).


    Best regards

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  • lisetta75lisetta75

    ok thanks very much

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