Single Product Template issue
Hi BeTheme Support Team,
I’m having a serious issue with my Single Product Template, and I need your assistance.
I have always been using the default Single Product Template provided by the theme. I never redesigned it manually or made any major modifications. The template layout has always remained the same, and everything looked fine — until yesterday, when I opened the template and clicked Update.
Inside the builder, the template still looks exactly the same as before, with no changes in layout or structure. However, after updating, the front-end layout becomes completely different, almost as if a totally different template is being used. No matter how many times I update or save the template, the front-end never reflects the template shown in the builder.
I have already cleared all caches, but the issue remains.
The template displayed in the editor still looks correct, but the front-end layout is wrong and does not match the designed template at all.
There is another issue as well:
When I try to preview the Single Product Template inside the builder, the preview never loads. It gets stuck and doesn’t open. Other templates and pages can be previewed without any problem, so this seems to be related specifically to this template.
At this point, the correct layout cannot be restored, and I’m unsure what caused this bug after clicking “Update.”
Could you please advise on how to fix this issue?
Any help would be greatly appreciated.
Thank you!
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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