Password Reset Functionality
When a user creates an account. They are met with a message saying "Your account with (Business Name) is using a temporary password. We emailed you a link to change your password. "
The user receives the email with the link, which brings them to: https://{domain name}/my-account/lost-password/?action=newaccount&key={key}&login={username}. Which then redirects them here: https://{domain name}/my-account/lost-password/?show-reset-form=true&action=newaccount.
When the user navigates to that page, they are met with a prompt to re-enter their username or email to reset their password: "Lost your password? Please enter your username or email address. You will receive a link to create new password via email."
The same behavior occurs for a general password reset. The user receives an email that takes them here: https://{domain name}/my-account/lost-password/?key={key}&id={id}&login={username}. Which then redirects them here: https://{domain name}/my-account/lost-password/?show-reset-form=true&action
Would anyone be able to advise as to how to get the password reset functionality to work properly?
Comments
Hi,
Please run a test and check whether the same behavior occurs when you switch to another theme, such as Twenty Twenty-Five.
When you do this, let me know the results.
Thanks