Please reset the license for my purchase code
I purchased the same theme twice, but my downloads only contain one purchase code. Can you verify my second license? Also, the old website where the purchase code, dated April 11, 2022, was registered is no longer accessible. Could you reset/deregister my license? So I can activate it on my new domain?
Licensee:
Başak Büşra Kör
Item ID:
7758048
Item Purchase Code:
[removed by moderator]
Purchase Date:
2022-04-11 19:43:41 UTC
Comments
Hello again. I was able to reset the code I purchased in 2022 through the panel. However, I still can't access the new license I purchased on November 23, 2025. Can I get support on that?
Hi,
Please do not share your license key publicly on the forum, as others can see it.
If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There, you will find instructions and a link to our license tool.
Also, if you purchased the same theme twice, but your downloads only contain one purchase code, please contact Envato support regarding this.
Thanks
Hi,
As I mentioned, I've completed the cancellation process. However, my newly purchased license is not appearing in the system. I'd like your support on this matter. Please reread my second message. Thank you.
Hi again,
During the Betheme purchase process, I accidentally purchased support while trying to purchase a new license. Since I was making a second purchase, I was misled during the add-to-cart process. Therefore, I would like to cancel the support period. I need a new license code, not support. Right now, instead of purchasing a license for $39, I have purchased support for $29. Therefore, I'm requesting assistance with a solution. Thank you.
Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
Thanks