connection refused, cannot verify license.
for some time out purchase of BeTheme cannot be updated and we se an error about the connection being refused. Although we had a legitimate license we could not open a ticket until we had a 'current' license so we went ahead and purchased 2 new licensed with 1 year of support. We though we were actually thinking we were buying a single 2 year license... if there is anything you can to about we it would appreciate it.
But back to the original problem, we are unable to verify/activate the license from the server because your app.muffngroup.com server seems to be refusing our connection.
please me know how I can share private details of the server for you to assist.
Comments
Hi,
1) Sorry, but I do not quite understand, and I am not sure what you want us to do. If you would be so kind as to elaborate on that.
2) Please attach a screenshot showing the error message you get.
Thanks
When we ping your server api.muffingroup.com from this server we get an error that reads "connection refused". This was not always the case. we have always had a valid license and purchased 2 new ones (intending to buy 1, 2-year license).
when we try to re-activate the plugin we get this error
You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and address this issue by reviewing the error message.
Please read these related links:
https://github.com/anhskohbo/no-captcha/issues/87
https://github.com/docksal/docksal/issues/312
https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/
https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/
This is not a new issue. Many users have this problem, and it is always resolved with the help of the hosting provider. We assure you that the problem is not on our side.
Thanks
thank you
will review