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Betheme 28.2.1 caused critical error on website

katashworthkatashworth
in Updates & Changelog

Hello, I having been using Betheme across 10+ websites that I develop & manage since 2016.

However for the first time, the latest version of Betheme has crashed one of the website I manage, causing a critical error everytime I try to re-activate.

The website is running Wordpress 6.9, however same issue occurred with Wordpress 6.8.4

PHP 8.2 active. All plugins are up to date.

The only way I have been able to retrieve the website & wp-admin access after activating Betheme, is to completely delete theme files via File Manager.

I have checked with host; and other than Betheme, all appears fine from there side. I have also tried deactivating major plugins such as Woocommerce (+extensions), but this made no difference.

I have reinstalled Betheme 28.2.1 files via File Manager. But have left Wordpress theme "Twenty Twenty-Four" active for now until this situation can be resolved.

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • PhilPhil

    I received your private message, but it is incomplete as it does not contain the FTP host address.

    Please send another message with complete information.


    Best regards

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  • PhilPhil

    This error occurs because your server is missing the PHP XML/DOM extension.

    The DOMXPath class is a built-in part of PHP, but on many Linux distributions (especially Ubuntu or CentOS), it is not installed by default or has been disabled. WordPress and many page builders (like Elementor) require this extension to parse HTML and XML.

    Please contact your hosting provider to activate it.


    Best regards

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  • katashworthkatashworth

    Thank you for this direction. I have contacted hosting provider to have the PHP XML/DOM extension enabled. Hopefully this resolves the issue.

    Best Regards

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