Upgrade from 20.9.6.1 for BeTheme and plugins fails with error "The package contains no files"
Downloading update from http://api.muffingroup.com/plugins/download.php?code=745b5a60-7xxxxxxxxxxxxx&plugin=LayerSlider…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
This is WordPress version 6.9
Shows I have a valid license
How should I upgrade?
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks