License Transfer Request – No Access to Old Installation
Hello,
I hope you are doing well.
I purchased a license for your theme and activated it on a WordPress installation hosted on a previous server. Unfortunately, that server has since been overwritten, and I no longer have access to the old WordPress installation where the license was previously activated.
I would now like to use the same license on a new server and a new WordPress installation. However, it seems the license is still linked to the old installation.
Since I no longer have access to the previous website to deactivate the license from there, I kindly ask you to reset or unlink the license from the old domain so I can activate it on the new server.
Please let me know if you need any additional information from my side (purchase code, invoice, old domain name, etc.).
Thank you in advance for your assistance.
Best regards,
While waiting for a response from one of our team members, we recommend to check Support Center where it is highly likely that you will find the answer to your question in no time.
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