Mobile Side Menu is stuck
Dear BeTheme Support Team,
I am experiencing an issue while working on a Mobile Side
Menu template.
When I try to save changes to the sidebar menu template for mobile, I am redirected to the BeTheme loading screen and I can no longer access or edit the template. Even after closing the page and logging in again, the builder remains stuck on the loading screen (please see attached video).
I also tried creating a brand-new template from scratch (named “Mobile Sidebar Menu”). I was initially able to create and edit it, but after a few saves the same issue occurred again, and it became stuck on the loading screen.
Could you please help me understand what might be causing this and how to resolve it?
Thank you in advance for your support.
Best regards,
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to the parent, and recheck it.
If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks