The virus warning pops up when users connect to the site.

e33651599

My website, https://www.sosdatarecovery.com.tw, ​​is flagged as having a virus by Avast antivirus software. I've reported this to the antivirus software multiple times, but they haven't responded. However, antivirus scans show no viruses. How can I resolve this issue? The virus warning pops up when users connect to the site.

Phil

Hello,

Please be advised that this issue is not related to BeTheme. The theme does not contain or generate malware. A virus warning indicates that your WordPress installation, database, or server has been compromised by an external security breach.

Since this is a security matter and not a functional issue with the theme, it falls outside our support scope. We recommend the following steps to resolve it:

• Security Plugins: Install and run a full scan using Wordfence or Sucuri Security.
• Google Search Console: Check the "Security Issues" report to identify specific infected files or URLs.
• Hosting Provider: Contact your host’s support team. They can often identify the source of the breach or help you restore a clean backup.
• Clean Installation: Ensure all your plugins and WordPress core are updated to the latest versions and remove any "nulled" software.

Malware removal and server administration are the responsibility of the website owner. We cannot provide further assistance regarding site security or file cleaning.

Best regards

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