BeTheme Demo Import Issue

kullus

Hello,

I am experiencing an issue with the BeTheme demo importer on a fresh WordPress installation hosted on your platform.

Website:

https://mangustuudio.veebilahendus.ee

Problem:

When I try to import any BeTheme pre-built website, the importer starts loading but never completes. It remains stuck indefinitely without displaying any error message.

What I have already checked:

• WordPress is a fresh installation.
• BeTheme license is activated.
• AJAX is working correctly (/wp-admin/admin-ajax.php returns "0").
• PHP version was changed from 8.4 to 8.3 for testing.
• PHP Memory Limit: 512 MB
• PHP Time Limit: 600 seconds
• PHP Max Input Vars: 5000
• Upload Max Filesize: 128 MB
• cURL is available.
• Imagick is available.
• No significant additional plugins are installed that could cause conflicts.
• BeTheme System Status shows all required settings as OK.

Server Information:

• Web Server: Apache
• PHP Version: 8.3 (also tested with 8.4)
• PHP Memory Limit: 512 MB
• PHP Time Limit: 600
• PHP Max Input Vars: 5000

One thing I noticed in Site Health is that OPcache appears to be full:

• Opcode cache memory usage: 128 MB of 128 MB
• Is the Opcode cache full? Yes

Could you please check the server logs and verify whether any ModSecurity, WAF, firewall, PHP, or server-side restrictions are blocking or interrupting the BeTheme demo import process?

If possible, please review the error logs for this domain during the import attempt and let me know if any errors are being generated.

Credentials:

https://mangustuudio.veebilahendus.ee/wp-admin/

username: betheme

pw: DQblkCJY%*(C1DtLMWod5M8J

Thank you in advance.

Best regards,

Steve