Error on theme activation
Good afternoon,
We purchased five themes through Envato Market and, during the installation process, when activating BeTheme, a fatal error occurs:
“A critical error occurred on this website. Please check the site admin email inbox for instructions. If you continue to have problems, please try the support forum.”
This is the first time this error has happened to us, as in previous installations for other websites we did not encounter any issues.
In the WordPress email, the error shown is the following:
# “Error details
An error of type E_ERROR was caused in line 4 of the file /home/equipotel/public_html/wp-content/themes/betheme/functions/modules/svg-sanitizer/data/XPath.php. Error message: Uncaught Error: Class "DOMXPath" not found in /home/equipotel/public_html/wp-content/themes/betheme/functions/modules/svg-sanitizer/data/XPath.php:4
Stack trace:
#0 /home/equipotel/public_html/wp-content/themes/betheme/functions/modules/svg-sanitizer/load.php(12): require_once()
#1 /home/equipotel/public_html/wp-content/themes/betheme/functions.php(201): require_once('/home/equipotel...')
#2 /home/equipotel/public_html/wp-settings.php(739): include('/home/equipotel...')
#3 /home/equipotel/public_html/wp-config.php(102): require_once('/home/equipotel...')
#4 /home/equipotel/public_html/wp-load.php(50): require_once('/home/equipotel...')
#5 /home/equipotel/public_html/wp-admin/admin.php(35): require_once('/home/equipotel...')
#6 /home/equipotel/public_html/wp-admin/themes.php(10): require_once('/home/equipotel...')
#7 {main} thrown”
How can we resolve this, considering that the five licences appear to be corrupted?
Comments
Hey,
Please contact your hosting provider, and ask if your server has php-xml extension enabled. If not, please activate it.
If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks