LayerSlider - Self-hosted Video Problem on iPhone

bensonbutt

Hey,

we have a problem with the Layer Slider Plugin. 

The last slide on http://www.j-7.de has a self-hosted video as background, which won't play on an actual iPhone device. 

It works on Desktop and with emulating iPhone devices via the Chrome Dev Tools.

The autoplay option is enabled, but on an iPhone one only sees the play button and nothing happens when it is pressed.

There is no JS error. We use the WP Rocket Cache Plugin with mobile caching enabled. I thought there might be a conflict there, 

but there is no difference when it is deactivated.

Updating LayerSlider from 5.3.0 to 5.6.2 did not help either. We use BeTheme version 8.4 and WP 4.2.2.

Any help or thoughts would be very welcome.

Thank you very much!

Albert

Hi,

please switch to default theme and check the slider then.

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bensonbutt

Hi,

unfortunately this did not change anything. 

Albert

It means that problem is not related with our theme so you must look for a problem somewhere else. If it's slider, then we can report it to plugin's author and maybe they will have a look on it closer while future updates.

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bensonbutt

Ok, it would be nice, if you could you pass this to the plugin's authors.

Thanks for your efforts..

Albert

We'll for sure but please notice that we can't be responsible for them and we don't know if they will be able to have a look on it and when exactly.

Thanks!

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bensonbutt

Any news? Will they come back to me directly? 

Albert

They know that there is a problem but they don't know if they will be able to resolve this issue.

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