Duplicated section gets deleted

paulawood · June 2017

Hi – firstly, love your theme! I need your help though please....I am busy adding multiple rows of staff photos but when I duplicate the section and preview the page, they are deleted.
What I did was create a section containing six wraps each contain an image and text. I then duplicated the section and changed the images and data – worked fine. When I tried duplicating it again, some of the information disappeared... more duplications simply don't appear, they are deleted. Please advise,
URL: http://lunginstitute.co.za/demo_site/liiu-staff/
Thanks

Bryan · June 2017

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

Thanks!

paulawood · June 2017

Hi
Thanks for the prompt response. Please see: http://lunginstitute.co.za/demo_site/phpinfo.php

Thanks

Bryan · June 2017

Hi,
Please increase your php version on the server, as well as the max_input_vars and memory_limit value.
You may need to contact your hosting provider to change it.
thanks

rubengg · June 2017

http://mylucilife.dev2.talenalexanderdev.com/info.php - my php info file

Few sections are not visible on page & I am not able to resolve it. having enough space on server & updated php version as well. please guide.

Thank You

Bryan · June 2017

Since the latest version Wordpress requires PHP ver. 7.0
https://wordpress.org/about/requirements/
The problem on your website is caused by low value of max_input_vars which is currently 1000
Please increase it. You may need to contact your hosting provider.
thanks

paulawood · June 2017

Thank you, I have contacted my hosting provider and hope they can sort it out.

paulawood · June 2017

Hi... my hosting service provider has upgraded to PHP ver, 7 but he says that the max_input_vars and memory limit has to be configured in my Worpress config files... I have no idea what to do. Please could you help?

http://lunginstitute.co.za/demo_site/phpinfo.php
Thanks

Bryan · June 2017

Tell him that this is the local value and you want him to set the master value to 5000, it is still 1000. If he tell you to change it then ask him how. What he said to you is not true and it is very unprofessional since wordpress config files have nothing to do with this.

paulawood · June 2017

I seem to have it sorted. I created a .user.ini file with the increased max_input_vars and its now working... hope I did it all correctly – could you check, please http://lunginstitute.co.za/demo_site/phpinfo.php
The local value column reflects the change but not the master one - is that a problem?

Bryan · June 2017

This is not a problem but the master value is still 1000 which may cause problems in the future, we will see.

Duplicated section gets deleted

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