Page length limitation?

advantagesgetnoticed · May 2015

I've been using the theme with no problem until today when I put in a large amount of information (using Muffin builder with column blocks) and the information stops showing up. Is there a page length limit to the theme or is it a wordpress bug? Please advise how to fix this. Thank you.

Albert · May 2015

What exactly does not show? Please show it to us on screenshot.

advantagesgetnoticed · May 2015

It's a little bit hard to explain by screenshot. Basically, I usually do a row of columns at a time and then clone that row of columns to the next row. I then go on to change the content of that page, but then the content I just edited does not show up. Is it possible to call your support team?

Albert · May 2015

Do you use Chrome browser? If yes, then please switch to other browser and check if this also happen under other browser. Btw it is not possible to call us. We do not offer phone support because otherwise this phone will be ringing for 24 hours per day.

advantagesgetnoticed · May 2015

Yes, I just tried Safari. The same thing still happens. When I update something, it's still not showing up.

Also I was requested by my client to add social media icons. I put in the social links, but the icons are not showing up. Can I give you my dashboard access so you can take a look?

Albert · May 2015

If it's Chrome, then you must update theme to recent 8.0 version. And we don't believe that this happen under Safari as well because we tested this many times on Safari and works properly. So if something is wrong with Safari even, it means your files are incomplete or something else wrong happened.

advantagesgetnoticed · May 2015

Could you go into my account and take a look for me? I have updated to the latest version in Chrome. Everything is updated on my computer but it's still happening.

Albert · May 2015

Who told you to update Chrome version? As we see, we wrote that you should UPDATE THEME to recent 8.0 version. There is nothing to be checked because we know that Chrome did issues and they don't care about it. But what you can expect from developers who's browser does not render properly own fonts. This sounds like a joke but this is how Google care about users.

advantagesgetnoticed · May 2015

Oh sorry. My mistake. I will update to 8.0 theme. How do I update the theme and also keep my current setting and all of my contents intact?

Also, the social icons I try to add do not show up. Is this the same issue as the columns not showing up in pages? or is it a setting I need to adjust in order to let social icons show up (I added in social links in theme options)

Albert · May 2015

All information about theme update you can read on http://forum.muffingroup.com/betheme/discussion/13/how-update-to-the-new-version-of-be-theme

To display social icons, Action Bar must be activated under Theme options > Menu & Action Bar > Action Bar section.

midamgaci · September 2017

I have faced the same issue today and found this title. My version is 17.8 but same things happen now. Both on chrome and safari behaves like there is a limit. How can I solve this issue?

Bryan · September 2017

Hello,
please update the theme to the newest version.
thanks

happydolphin · October 2017

There seems to be a limit of item blocks because after I hit that limit, the older blocks below disappears with each time I save. Do I have to limit the amount of content I can add per page? Or is there a solution around this?

Bryan · October 2017

@happydolphin
Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.

Thanks

jjayann · January 2018

I am having the same problem. After I reach a certain limit, the colums get added, but when u update the page the newly created columns disappear. I am using the latest version. Could you please help as I am stuck and not sure how to proceed.

Bryan · January 2018

jjayann
Please proceed with the instructions above. Send a message with phpinfo.
thanks

rhortx · March 2018

if anyone else is having the same problem, I was able to fix mine (on Godaddy shared hosting) by updating the php ini file to allow more PHP variables:

max_input_vars = 5000;

max_execution_time = 3600;

memory_limit=256M;

Here's a page on Godaddy that is probably relevant regardless how you are hosting:

https://www.godaddy.com/help/change-php-settings-26379

Page length limitation?

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