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Issue on Galaxy Note 5

cpgearhartcpgearhart
in BeBuilder
Hello! My client is trying to update their site on her Note 5. We can log in and select a page, but we can't edit any of the item boxes. The pencil icon won't open when touched (clicked). 

We are on WP 4.8.2 and BT 20.4.2 - I've tried to update to 20.7 but get an error every time, "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

 Any ideas???? Thank you. :^)

Comments

  • BryanBryan
    Hi,
    this error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible then please send a request 
    thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
    Please attach your license key in the message.
    thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • cpgearhartcpgearhart
    Got'cha, yeah we just moved server so maybe that's the update issues...

    BUT you didn't address the Galaxy Note 5 issue, that has been ongoing for months...
  • cpgearhartcpgearhart
    edited October 2017
    Just tried to deregister and it says:
    Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page.

    I probably registered it when it was in beta domain...

    Key: 20f5c90
  • BryanBryan
    Hey,
    Please send us a request 
    thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

    Please attach your license key in the message.
    Sorry but the builder and wordpress dashboard is ready for PC mainly. Some issues with mobile devices in the CMS are possible. Maybe try to install another browser on the device.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • cpgearhartcpgearhart
    Key sent 

    Ok thanks, I'll suggest she try a different browser on phone.
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