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Cannot remove the text logo

realtynarealtyna
in Theme support
Hi,

I have put a text logo under Theme options -> Global --> Logo. However, i am not manage to remove those after remove the text and save changes. Please advise? 

Also, please advise how to update the slider revolution and visual composer. I purchase the theme via realtyna. 

Thanks!

Angela 

Comments

  • BryanBryan
    Hi,
    You can update the plugins via dashboard>betheme>install plugins.
    If you do not have the latest versions please update the theme or wait for them to come out.

    What do you mean with the logo? Could you explain?
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • realtynarealtyna
    Hi,

    I am referring the optional text logo under "Betheme Options > Global > Logo. I have input a text and i could not remove or change it since then. Please advise.


  • BryanBryan
    What do you mean you cannot change it?
    Could you explain?
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • realtynarealtyna
    The current text logo is "ABC", when i tried to remove "ABC" and save changes, it still reflect "ABC" after save. I know it does not make sense, but it happens. I hope this explain enough. 

    Let me know if it is easier to give you login and see by yourself. 
  • BryanBryan
    please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at [Links visible only for registered users] so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit [Links visible only for registered users].

    Notice!
    1. If you are chatting with support via email please do not post here.
    2. Attach your license key and the wordpress admin login credentials.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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