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Layout totally broken after update

THISISALLGOODTHISISALLGOOD
edited November 2017 in Theme support
Hi

We'd like to keep all our themes updated so are attempting to update a client site, we tried it on a test server first as we were worried it would break the layout and it has done:

The current website:

The test website where we've updated to latest version of BeTheme

You can see how much the layout has messed up, we can easily sort the fonts as we just need to tweak the CSS but it's all the other bits.

We keep all CSS changes in the custom CSS bit. Can you advise what we can do?

Comments

  • BryanBryan
    Hi,
    Please disable all plugins and cache, then delete your browser cache.
    The problems with fonts is because of CORS library which hasn’t been installed on your server. More details about the CORS you can read on http://enable-cors.org/server.html but we recommend to contact with your server administrator this case because he will be able to help you for sure.

    P.S. For .htaccess solution, please visit http://forum.muffingroup.com/betheme/discussion/4902/icons-are-gone-cors-solved-within-htaccess
    thanks
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  • THISISALLGOODTHISISALLGOOD
    Hi. We've tried the plugins and cache but the layout is still broken. We can easily sort the fonts, it's to do with swapping servers (to the test server) and we just need to move the folders etc. It's more about the totally broken layout, the client needs the latest version updating but we can't do it as we're not sure why it's done this. Any ideas?
  • THISISALLGOODTHISISALLGOOD
    I'm just comparing the two websites - Live (old theme) and Test (Latest Theme).

    I'm looking at the 'Latest Vacancies' panel and in the CSS there is a whole section missing on the Test server. If I paste it in using Developer Tools, the layout gets fixed??

    Here is the style attribute with no CSS rules:

    .vc_row.wpb_row.vc_row-fluid.vc_custom_1459943669343.vc_row-has-fill.vc_general.vc_parallax.vc_parallax-content-moving


    Hers is the bit I'm pasting in from the Live site which fixes it:
     {
        position: relative;
        left: -123.59375px;
        box-sizing: border-box;
        width: 1277px;
        padding-left: 123.59375px;
        padding-right: 133.40625px;
    }

    Any idea why all this stuff is missing??
  • BryanBryan
    Okay but how did you move the website, because the styles are missing. Do you have the style 'full-width' selected in theme options>global>general? It looks like it is boxed right now.

    Please use this plugin to move websites, if it is still broken, please delete the theme and move it again using the plugin.

    https://wordpress.org/plugins/duplicator/
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • THISISALLGOODTHISISALLGOOD
    Hi, we use UpdraftPlus which always works perfectly.
    I thought the same about the boxed layout, but definitely 'full width' selected.

    Just to summarise again:
    1. We duplicated the website from https://www.inter-vention.co.uk to http://intervention.allgood.tv in order to test out updating to the latest version of BeTheme before we do it on the live site.
    2. Everything worked perfectly, the website/layout was exactly duplicated.
    3. We updated Wordpress and all plugins and everything still looked the same.
    4. We updated BeTheme from 12.4 to 20.6.1 - The layout totally breaks.
    It's definitely the latest version of BeTheme that has caused the issue. We kept all CSS changes in the 'custom css' panel so I thought nothing would be affected with any theme updates.

    Have you got any other ideas?
  • BryanBryan
    Can you please move it again using the duplicator plugin? Then go to your FTP and remove the theme completly and replace it with the newest version of betheme.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • THISISALLGOODTHISISALLGOOD
    Hello,

    I have migrated the site using the Duplicator plugin, which worked fine.
    I then removed the current version of BeTheme via FTP and replaced it with the latest version.

    There are still a few problems with the site layout. The fonts aren't working, there is a white bar at the top of the site and there are strange lines in the testimonial section.

    See the current state of the website: http://intervention.allgood.tv

    Thanks
  • BryanBryan
    Hey,
    go to theme options>global>advanced and enable Content|Remove padding
    to avoid those lines in the testimonial please change the style in theme options>global>general (classic,simple)
    thanks
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