Unable to update from 20.5.1 to 20.7.1 through the admin panel
Hi,
I am unable to upgrade from 20.5.1 to 20.7.1 on my staging server. I get the following error:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=db573c01-XXXX-4e5b-b84b-XXXXXXXXX…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
I have been able to update on my local development environment.
Can you advise why this is happening? I would prefer to update the theme through the admin panel, however if there is a manual workaround I am happy to do that.
My details are as follows:
Server Environment
Server Info
Apache
MySQL Version
5.6.33
PHP Version
7.0.24-1+ubuntu14.04.1+deb.sury.org+1
PHP Memory Limit
256 MB
PHP Time Limit
300
PHP Max Input Vars
1000Minimum 5000 is required
WP Max Upload Size
1 GB
fsockopen/cURL
DOMDocument
php.ini values are shown above. Real values may vary, please check your limits using php_info().
For more details about file creation, please see this tutorial.
WordPress Environment
Home URL
https://s.moodlecloud.com
Site URL
https://s.moodlecloud.com
WP Version
4.8.3
WP Multisite
WP Debug
Language
en_US, text direction: LTR
Many thanks,
Craig
Comments
this error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible then please send a request
thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Please attach your license key in the message.
thanks
I have emailed through to support via the link above.
Many thanks.