Krav Maga Be Theme pre-built site not installing properly

DimitrisKulu · November 2017

Hi,

On a multisite installation I am having a problem installing specifically the Krav Maga pre-built website. I am saying specifically, because I tryied to install several other prebuilt betheme site without any problem what so ever. It's only with the specific one I am having this problem. To elaborate, when I press install the theme installs but I never see the message Sucessful instllation ...etc Instead I get a blank screen. When I check my dashboard the theme is installed but with some faults i.e. when compared to the original demo http://themes.muffingroup.com/be/kravmaga/ the site installed http://www.lemonweb.gr/martialarts/home/ lacks certain elements - photos.
https://pasteboard.co/GVTwbnm.jpg
https://pasteboard.co/GVTwFaP.jpg
https://pasteboard.co/GVTwv6J.jpg
Thanks

Bryan · November 2017

Hi,
did you enable the multisite after you uploaded the theme and installed the pre-built website or after?
We see that those images do not exist, for example the frame image:
http://www.lemonweb.gr/martialarts/wp-content/uploads/2015/06/home_kravmaga_bg2.jpg

Try to use our plugin to change the directory paths:
http://muffingroup.com/plugins/mfn-migrate-cb.zip
thanks

DimitrisKulu · November 2017

Hi, multisite and theme were installed before the pre-built site, that is 1st I installed the multisite 2ndly installed betheme and 3rdly I installed the pre-built site ...with that order. The plugin you mention is of no use to me as I did not migrate from another url to a new one.

Furthermore just by comparing the url of the 1st photo in the home page which is:

http://www.lemonweb.gr/martialarts/wp-content/uploads/2015/06/home_kravmaga_welcome.png

and the one found in media>library below:

http://www.lemonweb.gr/martialarts/wp-content/uploads/sites/74/2015/06/home_kravmaga_welcome.png

you can see the only difference is "sites/74/" ... if I use the last url the image will show properly. I could do this manually with the rest of the photos but my worry has to do with the fact that this abnormality maybe just the tip of the iceberg , as when I installed the pre-built site, I never got the prompt “Successful Installation” instead I got just a blank page. So my question to you is can you please check that the theme is fully imported so as to decide if I can start editing it?

thanks

Bryan · December 2017

Since the difference is only in the URL structure, as we suspected, please use the plugin:
http://muffingroup.com/plugins/mfn-migrate-cb.zip
Change the paths of the images and you should be good to go.
The theme is fully imported.

DimitrisKulu · December 2017

ok thanks

DimitrisKulu · December 2017

Unfortunately, it doesn't work as it should. For some reason the site only works under
http://www.lemonweb.gr/templatemartialarts/home/
and not
http://www.lemonweb.gr/templatemartialarts/
also it is evident that something is not quite right as visually there are issues like this below
https://pasteboard.co/GWkhU9g.jpg
again I'm saying that above may not be a serious issue but it shows that for some reason the prebuilt site is not installed correctly. However, what is important to me is that the site works under http://www.lemonweb.gr/templatemartialarts/ and not http://www.lemonweb.gr/templatemartialarts/home/ as is the case now.
Can you please assist with this issue?...
Thanks
p.s. In case I have to use again your migrate tool (which I have with no success) please tell me alsso the exact url's for Old Url and the one to be replaced New one.

Bryan · December 2017

This looks like the wordpress issue after update to version 4.9. Can you please update wordpress first? They have released a patch.

DimitrisKulu · December 2017

I am using version 4.9.1 but the issue still persists ....

https://pasteboard.co/GWIBGhd.jpg

Bryan · December 2017

To set static homepage please go to: Settings > Reading > Your homepage displays > A static page (select below) and select the homepage.

Also, please update the BeTheme to its latest version because colorpicker issue was fixed in BeTheme 20.7

DimitrisKulu · December 2017

ok setting the Home page worked fine, but I cannot install betheme 20.7. Please keep in mind that I have a network installation. I can see from betheme>dashboard that the version I am running is 20.5.1 but I get NO wordpress notifications to update. I only see a button which says update 20.7.5 but when I press it, it guides me to the networdk dashboard where it says "Your themes are all up to date."So the real issue is how do I update betheme on a network installation?

Thanks

Bryan · December 2017

Wordpress checks updates every 12h, it may be that you did not see the update yet after installation.
Please check again, you will see the "check again" button there.

DimitrisKulu · December 2017

Unfortunatelly nothing happened with the check again button ....

https://pasteboard.co/GWY0I0k.jpg
https://pasteboard.co/GWY2eyB.jpg
I there something I can do?

Thanks

Bryan · December 2017

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

DimitrisKulu · December 2017

I' ve sent you dashboard access as requested

Theme: BeTheme Krav Maga
http://www.lemonweb.gr/templatemartialarts/

Bryan · December 2017

We have updated the theme with any problems, here is a screen: https://pasteboard.co/GX7ctGf.png

DimitrisKulu · December 2017

Would like to know how you succeded updating the theme, but I have a much more serious problem now as the update broke someting ...the site is down and I get the following error message

The theme directory "betheme/betheme" does not exist.

On top of that, on the back end muffin builder has disappeared!! - On appearance> themes I get the message .."The active theme is broken. Reverting to the default theme."

Check out below links

http://www.lemonweb.gr/templatemartialarts/

https://pasteboard.co/GX9hQc0.jpg

https://pasteboard.co/GX9oXuE.jpg

Also note that theme was network disabled and I had to enable it.

Keep in mind that this is a NETWORK installation.

What now?

DimitrisKulu · December 2017

Actually what seems to be happening is that for some reason the update messed up the themes ...when I selected on appearance>themes the betheme (instead of https://pasteboard.co/GX9oXuE.jpg that was selected) then the site worked...BUT on closer insection there were elements and settings miscongiguredor missing .... As you can understand I have no other option than to revert to yesterdays (6th Dec.) back-up...this means that I will be woorking again with the previous Betheme version, so the situation is not solved ...and I can not understand what went wrong?

Thanks
Dimitris

Bryan · December 2017

We just went to the admin network panel and clicked update, nothing wrong happened and the page was working fine.
Your problem with betheme/betheme is caused by the theme not installed correctly.
There should not be a theme filder inside a theme folder.
Now it is : themes/betheme/betheme and it should be theme/betheme

DimitrisKulu · December 2017

Excuse me you are offering me no solution ... 1st ...the Theme was working fine (except Krav maga) until you updated and second, we did exactly same procedure like you (admin panel>clicked update) nut nothing happened ....

But the main question remains ...what are my options?? Today (late afternoon mytime) backup (2 days old) will replace current installation ... which means that I will still have the previous version of BeTheme..so it's like we are in zero again ...Pls advise on how to proceeed...

DimitrisKulu · December 2017

Update,

The only way left in order to update the theme was to do it
through FTP and Not through dashboard. At first I tried the procedure exactly
as described in BeTheme Documentation below …..

“ If you haven`t
changed any theme files, all you need to do to update your current version is
to download the latest package from ThemeForest, unpack the files, and upload
the new files on the server while replacing
the old files by overwriting them. All your data is safe becausetheme file
updates do not change anything in the database. It is still recommended to
always make a backup of your files & database.”

But that didn’t work, in the sense that pages that had
already been created were running the previous version and only new ones were ok.

So then I did not REPLACE
but instead DELETED all theme files and then installed the latest version which
I downloaded. This seems to have worked fine, until now I have found no bug and
everything seems fine.

So as a result I conclude that (despite what you have told
me previously), dashboard update DOES NOT work an a network installation. The only
way to update betheme in a network installation is by downloading the latest
package from ThemeForest, then DELETING all theme files on the server and finally uploading
the new ones.

Would like also to mention that until now I have found that,
support, documentation and the theme itself, were all excellent BUT, the
support I got for this particular issue is well BELOW what I’ve expected !

Thanks

Dimitris

Bryan · December 2017

Hi,
you have to understand that this is a multisite installation and we do not know how your server is handling it. If there are problems with missing files or unclomplete installations of betheme then it is most likely server limits.
We only entered your website and clicked update, as you can see from the screenshot that I attached before.
Please contact your hosting provider and ask him for assistance.
thanks

Krav Maga Be Theme pre-built site not installing properly

Comments