Visual Composer can't install/update
Hi,
I know visual composer is a 3rd party plugin and support for that we need to get from VC themselves, but my issue is with the last BeTheme update I did today, and then after the update I tried to update VC as it also had an update. I went to BeTheme => Install plugins and then clicked on update under Visual Composer. It gave me an error then saying it couldn't update because the plugin folder was empty. Sometimes it works if I uninstall and delete the plugin and then just reinstall the latest version, which i did, only now VC doesn't ant to install at all saying "The package could not be installed. The plugin contains no files." The entire status goes like this:
Downloading install package from http://api.muffingroup.com/plugins/download.php?code=ebcb9864-33-9b8601c485c9&plugin=js_composer…
Unpacking the package…
Installing the plugin…
The package could not be installed. The plugin contains no files.
Plugin install failed.
So now my entire website is just code and content. I activated the under construction page setting in the meantime. I then went onto envato market and downloaded the full BeTheme file again and uploaded it with FileZilla but I get the same error.
Please help...what is the issue? Is VC no longer part of the bundle or is there an error somewhere? I ran normal updates same as what I usually do so I don't think i did something wrong...
Comments
this is caused by moving the website and not deregistering it first. Please go to your old domain and deregister the theme
Tried deactivating and deleting the plugins. It wouldn't update nor fresh-install the plugins, giving me the same message.
Also tried de-registrering and registering, to no avail.
Site was never moved.
please be so kind and send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to explain your issue in the messeage very clearly.
Thanks
All requests concerning license registration must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
thanks
We were on vacation, and the theme licence expired in the meantime.
If your offer still stands (so we can get the plugins updates that would be covered with the now-expired licence), let us know.
6 months since purchase passed several days ago.
If that's not the problem here, then we can send you dashboard access as you said earlier?
You will have to buy additional support and send us a message privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact Thanks
My beTheme is activated with the right domain name, but, still i get the same faillure message.
What shoud i do.
All requests concerning license registration must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Notice!
Please attach your license key in the message.
thanks
Visual Composer and layerlider can't install/update
I ask to solve the
update problem of your 2 premiom plugin, and seeing your forum, I'm not the
first to encounter this problem, where this update problem did not exist until
your thema 20.4.4, but after this specific theme your 2 premium plugins (Visual
Composer and Layerliderare) no longer updated, and every time they report the
usual error prolmas: Update Failed: Update package not available.
I kindly ask you to
resolve this issue so that it can be updated regularly as your new theme
version is updated weekly.
Please first disable the plugins and then run the update.
It all depends on the dev team, they need to check it. It never takes more than a week.
Downloading installation package from http://api.muffingroup.com/plugins/download.php?code=17a895&plugin=js_composer…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /hermes/bosnacweb01/bosnacweb01ac/b2260/nf.freedomdigitalwebcom/freedomdigitalweb.com/wp-content/plugins/js_composer/
Plugin installation failed.
TGMPA v2.6.1
Return to Required Plugins Installer
I am getting this error too and I read solution but I am sure that I have only one domain so there is no way I can deregister purchase code from other domain.
Please help me as soon as possible.
Thank You
the message says: Please go to your FTP account and make sure youremove the plugin folder completly. Then try to install again.
thanks