theme will not save any inputted data
Hi ,
We are trying to add a mp4 (<10mb) video to the fancy header.
Each time we select the media file and click save , update the page , the inputted data reverts to a blank space.
We have tried this in chrome and edge so we determine that this is not a browser issue.
We have also tried the same for revolution slider , when we try to apply the newly created slider ,it defaults back to the original. We have also tested to see if already created sliders upload and same problem occurs
This is in Betheme 20.8.
Comments
Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
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Thanks
you have been surely answered via email where you should continue the conversation.
here is a screen with an answer: https://prnt.sc/i2kcpy
Next time please attach all the information that we require and your problem will be solved quickly.
thanks