Product Pictures don't show up when opened on Social Media

KaiSteinbeiss · February 2018

Hi guys,

since I updated Betheme the product pictures don't show up when the page was opened with a social media browser like Instagram or Facebook. When I open the page with Google Chrome for example the product pictures show up. Can anybody help me? Would be great to hear from you.

Best regards,

Kai Steinbeiss.

Bryan · February 2018

Hey,
maybe they have not been updated and cache holds them.
https://developers.facebook.com/tools/debug/
thanks

KaiSteinbeiss · February 2018

It says "fb:app_id" when I type in the url of my website. What can I do with that information?

Bryan · February 2018

Hi,
what is the adress of your website.
thanks

KaiSteinbeiss · February 2018

it's https://empirapparel.de/

Bryan · February 2018

It is fine, the error does not matter. The Link preview will show you what will appear on fb shares.

KaiSteinbeiss · February 2018

it's about the product pictures of the shop items. You can't see them when you open this link via facebook or instagram when using a phone of course

Bryan · February 2018

When I try to share one of your products, the featured image for that product appears in facebook,
http://prntscr.com/ibqvb1
https://empirapparel.de/produkt/classic-sweater-gunmetal-grey/
thanks

KaiSteinbeiss · February 2018

Let me make this clear. Try this with your phone: go on instagram and search for "kaisteinbeiss" (my personal page). Now click on the link in my bio and scroll down to "Seine Motivation" and "Ihre Motivation". Below each headline will be a box that shows the name of the product and a price tag but what's missing is the image of the product. Now click on the name of the product. You'll come to the product page but there won't be an image either. This is what I need to fix.

Bryan · February 2018

We do not understand why we would have to go to instagram. Your website does not have any content inserted below those headings so how would we see anything?

KaiSteinbeiss · February 2018

I found the solution now. The instagram (social media) browser is different to other browser you can use on your phone. The instagram browser somehow didn't show any product pictures. I already solved the problem and discarded the images cause of changes to the products.

KaiSteinbeiss · February 2018

The solution was simple: delete the old picture and upload a new one. Then it's working. I've done it already, but somehow, it didn't work before, but now it does now, so everything's fine.

Product Pictures don't show up when opened on Social Media

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