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URGENT - the sidebars disappear

Ibantxillo1Ibantxillo1
in Theme support
we have made a website with betheme and the sidebars disappear. we leave the link: [Links visible only for registered users]

it is a subject that we can not solve, we fix it and then it is dismantled again. Can we talk in a faster way? Is the website published?

Comments

  • BryanBryan
    Hi,
    make sure that the sidebars name does not have any special characters, only url firendly names.
    thanks
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  • Ibantxillo1Ibantxillo1
    the names are ok, we have a lot of sidebars diferentes (maybe 20). Some days are ok, but sudenly desappear all of the sidebars. And when we go to de widgets area this sidebars, are ok, but his content are desappear.
  • BryanBryan
    Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at [Links visible only for registered users] so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit [Links visible only for registered users].

    Notice!
    1. If you are chatting with support via email, please do not post here.
    2. Attach your license key and the WordPress admin login credentials.
    3. Send a link to this discussion, so the email support knows where to look.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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