Multisite / Error Update Slider Revolution

fundus_ms · May 2018

Hello, I use the BeTheme for a customer. Now we have temporarily created the WordPress installation as a multi-site, because the customer wants to go online with a previously slimmed-down version and meanwhile wants to work in the background on a subdomain for a complete relaunch. Now I have the problem that on the second page the Slider Revolution is displayed with an error "fetch - Table 'd02a3eb9.n6mjc_2_revslider_sliders' does not exist".

In addition, I can not update the slider revolution plugin. There he will issue the following error message: cURL error 28: Operation timed out after 300000 milliseconds with 2113047 bytes received

I hope you can help me in a timely manner, as the slimmed-down version should go online by the end of the week.

Best regards,

Michelle

Bryan · May 2018

Hi Michelle,
go to theme options>global>advanced and scroll down to the database settings where you should choose the "prefix" option for multisite installations and revolution slider.
thanks

fundus_ms · May 2018

Thanks for the help, but that unfortunately does not solve my problem that I cann´t update the plugin.

Now I have the problem that I have briefly disabled and deleted it in order to perhaps solve the problem, but now it can not reinstall -_- it appears the same error as the failed update. What shout I do now? Need the plugin Slider Revolution urgently ...

Request for quick help!

Bryan · May 2018

What about your system status?
Are all settings fine?
Is the API server connection active?
http://prntscr.com/jfpyzs
If not, you have to contact your hosting provider.
thanks

fundus_ms · June 2018

Dear Bryan,

excuse the late answer. I was on vacation.

So the problem still exists. I have tried all possible settings and the system status checks all positive.

I noticed that it only happens with BeTheme plugins (Bundled Premium Plugin) and updates of the BeTheme. Other plugins from other developers work flawlessly. With a currently purchased license, I can not even install these plugins, even though I bought and registered another license.

How can that be? Then it must somehow be due to the theme, because other plugins work so well, right?

I hope you can finally help me, so that I can use the theme without complications.

Best regards and many thanks,
Michelle

[If is necessary, I can send you a screenshot but I cann´t attach it on this comment]

Pablo · June 2018

Hi,

Please send us WordPress dashboard access and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · June 2018

You get this message:

Download fehlgeschlagen. cURL error 28: Operation timed out after 300000 milliseconds with 1949687 bytes received

You can see that this message is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recongnize and amend this issue by looking at the error message.

Please read these related links:
https://github.com/anhskohbo/no-captcha/issues/87

https://github.com/docksal/docksal/issues/312

https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/

https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/

This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.
thanks

fundus_ms · June 2018

Something is wrong. I have addressed this problem extensively with my hosting provider and described him the possible solutions. His answer was: "CURL requests are not blocked here, so ask the manufacturer if there is any blocking."

That otherwise all conditions of the server is fulfilled you can see also at the system status and the phpinfo.php.

So who can help me now? It can not be that I bought three BeTheme licenses and for all three the Premium Plugins and BeTheme updates can not be made !!! If the problem can not be solved, we will probably have to look for another theme, which means a lot of work for us. Other themes work so far without any update problems. There are really only BeTheme Bundle Plugins and BeTheme version updates these errors, others work flawlessly

I ask for your help again, please!!!

Pablo · June 2018

We can't do anything, it not issue with our plugin as Bryan said.

You have to discuss it with your hosting provider.

Thanks.

Multisite / Error Update Slider Revolution

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