double logo on mobile

DebsWebs · April 2018

I have a site created using the FarEast template and when you view the
site on mobile devices the logo shows up twice. I have turned off the
sticky header on responsive and I still get the both the sticky header
and the double logo. I have only imported 1 logo (no retina, no special logo for mobile, etc.) Can you help me figure out how to resolve this
issue? The site is www.siennaranchchurch.org.

I have tried
disabling all of the plugins to see if it is caused by a plugin
conflict, but that did not seem to make any difference.

Bryan · May 2018

Hey,
we checked and the logo loads fine so the problem must be with your cache.
Try to wipe the browser cache.
thanks

DebsWebs · May 2018

I have cleared my cache in Safari on my iphone, and ipad and the double logo still remains. It is only in the sticky menu. On my phone it loads the logo twice vertically and on my iPad the two logos are next to each other horizonatally.

Here are links that show the problem.

http://www.siennaranchchurch.org/wp-content/uploads/2018/05/IMG_7169.png

http://www.siennaranchchurch.org/wp-content/uploads/2018/05/IMG_1220.png

This is not only happening on my devices but on all of my client's as well. There are 4 others who are experiencing this issue.

Bryan · May 2018

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · May 2018

When we activated the parent theme, instead of the child theme then it works fine.
So it must be somwhere in your modification to the theme that you made the error.
thanks

DebsWebs · May 2018

Thank you so much for the fabulous support! That solved the problem. I am embarrassed that I didn't think of checking that when I was troubleshooting...

I have another general question about responsive layout. I have added padding to each of the sections on the home page using Muffin Builder to make the site look good on laptops. However, now there is a lot of white space at the top and bottom of each section on mobile devices. Is there a way to target each individual section and remove the padding for responsive layout? Most of the padding has been added in either the Section or the Wrap settings. I have been trying to target using the section ID in my child theme css file, but I have not been successful.

Is there a general setting some where in theme options that will do that? I have looked through the documentation but I can't find anything that specifically addresses that issue.

Bryan · May 2018

Unfortunately there is no option to decrease padding on mobile devices but you could use the visibility option.
If you edit the section you will fint it at the bottom. You can hide/show sections depending on the device so you could remove that section from the mobile view and replace it with another.
thanks

DebsWebs · May 2018

OK. Thank you!!

Dimitar_Todorov · May 2018

Hi there, I have the same problem as DebsWebs has. My logo appears double vertically. The problem disappears when the page is refreshed. I estimated it when I use Explorer.

Thank you!

Bryan · May 2018

Dimitar_Todorov
Please send a link to this page. Does it happen only on IE ?
thanks

Dimitar_Todorov · May 2018

www.labko.org

I found this problem today also with Chrome.

Thank you!

Bryan · May 2018

Does this happen on desktops or tablets?
http://prntscr.com/jmiczm
We do not see any doble logo on chrome, please delete your browser cache.

Dimitar_Todorov · May 2018

It's happen on desktops, I don't know about tablets.

I send a pic about the problem https://prnt.sc/jnl2re

https://prnt.sc/jnl52f - as you can see where is my scroll button is to right, up to this place I can see my logo repeated and when I scroll down I see this: https://prnt.sc/jnl5pa

Bryan · May 2018

We checked the webste on 2 computers and all of the browsers.

Could you please check on other computers as well?

Remember to have your cache cleaned.

thnks

fredkark · May 2018

Hi there, I'm also experiencing the same problem as DebsWebs however, the active theme for me is already the parent theme, so not sure what's going on there... Your help is appreciated... https://goo.gl/gN7wxg, I can give you WordPress dashboard access privately as the site is live and currently has a the plugin Coming Soon Page & Maintenance Mode by SeedProd 5.0.19.. Your help is appreciated, everything else is running smoothly, love the Betheme!!!

Bryan · June 2018

fredkark

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · June 2018

Hey,

we checked it out and it seems that this is your custom css. Please remove all of your custom css and clear the browser cache. You will see that there will be no double logo on mobile.

thanks

fredkark · June 2018

Problem solved!

That was the problem, exceptional customer support...Thanks!

anewlis · August 2018

I'm confused about why no one ever really says HOW to fix the problem only that you all want access to the dashboard.

Pablo · August 2018

anewlis

All questions posted here have answer what we do and what was making the issue.

If you have an issue, please type it here. Also, send a link to your website.

Thanks

double logo on mobile

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