Betheme support needed, can not save content on pages -

theconsul · May 2018

Hi,

I just renewed my license to get support since for some reason i can not save changed content no more.

Everything is updated but nothing?

What might be wrong?

Look at the homepage, says enough: http://singlesailandsun.be/

theconsul · May 2018

btw i work with themuffin builder but the bakery builder is also installed?

theconsul · May 2018

i just noticed that i can add a few words and save it but not complete sentences

what is going on?

Bryan · May 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

theconsul · May 2018

have send the location through the contact form

Bryan · May 2018

Please contct your osting provider and increase the value of max_input_vars to 5000. It is currently 1000 and this is why it does not save.
thanks

theconsul · May 2018

it is 5000

pls check the info file again, it is marked there and in system status

i noticed that when i type a few words i can save it but longer text can not be saved

Bryan · May 2018

Now it is 5000. So that should work. What is you add more sections with images or items, will ti save then?
Try to disable all possible plugins when testing this.
thanks

theconsul · May 2018

i just have a section, i try to insert text, if i use some words i can save it, if i paste like 2 paragraphs i can not save it anymore

theconsul · May 2018

ill try with the plugins first

theconsul · May 2018

ok, i disabled all plugins and i mean all of them and the problem is still there.

I try to recap:

On a page i use the Muffinbuilder

i add a column to type some text and that works, it gets saved and displayed

the moment my sentence is too long or the pasted text is too long he will not save it

as you know, all settings and specs are ok, everything is updated to mlatests versions but it still does not work - i am quit sure it is the muffin builder

what now?

Bryan · May 2018

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

theconsul · May 2018

send through contact form

Bryan · May 2018

We logged in to your website and created a new page,

http://singlesailandsun.be/betheme-test-page/

the inserted a lot of content and it all saves fine.

Maybe the problem is on one page, could you lets us know on which page the problem appears.

thanks

theconsul · May 2018

so why one page it does, another not?

theconsul · May 2018

doesn't work with me

breakdown

i add a second section, wrap and 3/4 column + 1/4 image

i paste this text:

<p>Wij organiseren leuke vakanties voor singles, in de Middellandse Zee, zeilend langs de mooise eilanden van Griekenland, Kroatië en Italië. Samen met 10 andere singles gaan we genieten, lachen, nieuwe mensen leren kennen, relaxen, zwemmen in azuurblauw water, etc.

</p>

Kortom genieten en ontspannen in ongedwongen gezelschap van gelijkgestemden, van je eigen leeftijd, met keuze uit 3 zeilgebieden en 3 periodes. Wat wil je nog meer!

i save the page and the content is gone

???????

theconsul · May 2018

you can experiment with this page, second section, try for yourself

http://singlesailandsun.be/ons-concept/

Bryan · May 2018

This is very weird, it looks like only this text cannot be saved.

We will take a closer look at it and respond tommorow noon.

It could be related to your database and that it cannot save this string of text. It works fine on our BeTheme installation.

thanks

theconsul · May 2018

i copied and pasted it, but also just typed it, no luck...

Bryan · May 2018

We checked more and we found that the database is the problem. The encoding is not compatible with your language and it creates a problem. You should contact your hosting provider and get the database encoding sorted out.

thanks

Betheme support needed, can not save content on pages -

Comments