Can't install the Pre-built Theme 'Garden3'

mayami18 · August 2018

I tried to install the Garden 3 theme several times.

First time I installed it, it was just a white screen.

Second time I used the Database Reset and then installed it - still a white screen.

The third time I installed it there was this written:

Medien “home_garden3_pic5” already exists.
Medien “home_garden3_pic6” already exists.
Medien “home_garden3_pic7” already exists.
Medien “home_garden3_pic8” already exists.

.

How can I fix this problem? It's very urgent for a customer!

Thank you

mayami18 · August 2018

I tried to install another theme and it's still not working

Pablo · August 2018

Hi,

Please uninstall and install again BeTheme from beginning.

Maybe something happened while instaling Theme.

Thanks.

mayami18 · August 2018

I tried it and it still doesn't works.

It's only a white screen, where there is written this notification:

What's new in Duplicate Post version 3.2.2:
Simple compatibility with Gutenberg user interface: enable "Admin bar" under the Settings — "Slug" option unset by default on new installations
Check out the documentation — Bitte prüfe die Einstellungen um sicherzustellen, dass es wie erwartet funktioniert.
Im Dienste der WordPress-Community seit November 2007. Unterstütze mich bei der Entwicklung und dem Support des Plugins, indem du etwas spendest – und sei es auch nur eine kleine Summe.

mayami18 · August 2018

So now I also reinstalled Wordpress from beginning and then BeTheme and it's still not working.

So I guess there must be something wrong with the link I received on themeforest to download.

Hope you can fix this for me. It's really urgent!

Thank you!

mayami18 · August 2018

It's now the third time that I buy the Theme for a client and i was always happy with it and it worked very well. So this is the first time it's not working.

Pablo · August 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside, attach your license key and the wordpress login credentials, link to this topic and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

mayami18 · August 2018

Hi,
thank you! As I set up this wordpress site offline (i did this also for other clients with betheme and it worked) I wanted to do this again with 'MAMP'.

So how can I send you a link if I work offline? Where can I create this?

Thanks

mayami18 · August 2018

I sent you a message via your contact

Bryan · August 2018

Hey,

sorry but since your installation is offline we cannot help. You would need to upload the website online and then send us login details via the contact form.

thanks

mayami18 · August 2018

Hey,

I'm sorry too, but my client already has a website that i can't take offline to design a new one.

So I HAVE to create it offline with Mamp.

And as I can't install any of the pre-built themes i expect some help with this!

I installed now again the newest version of Mamp, Wordpress and then the Betheme.

But the Pre built Theme is not working.

So help me fix this problem!

mayami18 · August 2018

If not, i would like to get my money back!

Pablo · August 2018

This is not a theme issue.

There is some problem with MAMP, maybe it's wrong configured.

Try to do it with XAMPP or online.

All requests concerning refund must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Notice!
Please attach your license key in the message.

thanks

mayami18 · August 2018

Okay, thanks a lot! I will try with Xampp.

mayami18 · August 2018

Feedback:

I installed it now on another Host and it works perfectly, like you said.

Thank you!!

Can't install the Pre-built Theme 'Garden3'

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