Footer sliding bug on safari

waldemarker · August 2018

Hi, when I use the footer with sliding effects it has a strange behavoir on my theme using safari. No issues with other browsers.

I do not see it at the end of the page, but more or less in the middle. The footer appears and creates a diagonal overlapping through the top right of the page creating a grey overlapping area.

When I change footer style to „default“ it works, but I buyed betheme for features like this.

http://prntscr.com/kho2g5

Pablo · August 2018

Hi,

Please change the scroll plugin to default in Theme Options > Addons & Plugins > Addons

http://prntscr.com/khy32o

Thanks

waldemarker · August 2018

Hi, thank you . I just testet, but it does not change anything…

Pablo · August 2018

After disabling all the plugins is this happening too?

Thanks

waldemarker · August 2018

When I disable the animation plugin it disappears, but the same happens when I change theme or change betheme options (sliding footer > default),

This was the answer of the animation plugin author bestbug

This is problem of theme, I choose default for Footer and now it's working fine, you can contact Betheme and they can fix it http://prntscr.com/khni9s

Pablo · August 2018

Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you.
Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

thanks

waldemarker · August 2018

…always the same phrases here…

if there is an incompatibility or if your theme causes a malfunction the best answer is to find a solution, on your list there are only 8 plugins, not really much for a „power elite author“

Pablo · August 2018

Hi,

We cannot support every plugin that exists, we typed you above supported plugins.

We cannot make exceptions. The support staff is not trained to modify
the theme files and especially plugins files of unknown origin.

Thanks

dorelextrabold · October 2018

I ve got the same problem. No external plugins installed. Also put the scroll/plugin on default. All browsers works fine except Safari.

dorelextrabold · October 2018

It goes wrong in Safari with Footer > Layout Style > Sliding under content

When you choose another layout style everything works fine. So it seems it is a tiny bug

Pablo · October 2018

dorelextrabold
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

Footer sliding bug on safari

Comments