Logo disappears

Comments

• Pablo

  September 2018

  Hi,

  Please disable all of the plugins, clear the cache of the browser and check again.

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• summdom

  September 2018

  Hi Pablo,

  
  

  unfortunately it doesn't help. is it possible, that the server php version has something to do with it?

  
  

  Thanks!
• Pablo

  September 2018

  Hi,
  Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
  It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

  
  

  Send a screenshot of your system status in BeTheme > System Status too.
  

  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• summdom

  September 2018

  Hi Pablo,

  
  

  I will disable the coming soon mode for some hours: http://test.kuechentraum.at/

  All the screenshots are attached.

  
  

  https://snag.gy/dMcxV4.jpg
  

  https://snag.gy/xmoXCO.jpg
  

  When I scroll:

  https://snag.gy/FVnlN3.jpg
  

  When I refresh:

  https://snag.gy/VRFoJW.jpg
  

  When I now scroll to top:

  https://snag.gy/zknGLK.jpg
  

  
  

  Thanks for your help!
  

  Dominik
• Pablo

  September 2018

  I tested it on a couple of browsers, and there is no issue.
  But I noticed that you use a Safari with MacOS, so I going to ask you.
  http://prntscr.com/kubnrv
  Did you upload the Retina logo? It's really important for iOS/Mac devices.
  Thanks.

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• summdom

  September 2018

  Retina logos are uploaded. Still the same issues in chrome and safari on iOS.

  
  

  But you are right – it must be a retina problem. It works well, when I open a browser on my additional screen which is not retina. 

  
  

  https://snag.gy/HjQcA1.jpg
  

  
  

  How can I fix this issue?

  I use BeTheme on other customer websites too, and they are all working well.

  
  

  Thanks!
• summdom

  September 2018

  Bug fixed.