This does not appear to be a WXR file, missing/invalid WXR version number

Fujitsu_fcpa · October 2018

Hello, having trouble with uploading the Musician child theme onto the WP platform. it is asking for the data to be reset but after doing so it is giving the "This does not appear to be a WXR file, missing/invalid WXR version number" error. please advise how this can be fixed.

Thanks!

Pablo · October 2018

Hi,
Please tell me, which version of BeTheme are you using?
Where does it ask you for reset?

We do not have WXR files on our theme so that it could be a plugin issue.

Please, make some screenshots for us.
Thanks.

Fujitsu_fcpa · October 2018

hello, its latest one I downloaded from the site. it's asking for Wordpress Database to be reset and even we do it. it still has the same issue.

error images are here: http://scanners.fcpa.fujitsu.com/sav-test/#

Pablo · October 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, admin logincredentials, link to this discussion and license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Fujitsu_fcpa · October 2018

hello, I passed your msg to our IS team and he is requesting if we can have a webex-session and he can share his screen and fix the issue once and for all. this project is already delayed 2 weeks.

appreciate your help.

thanks

Pablo · October 2018

We didn't get any message from you yet.
Please check your mail for our response, even in the spam folder.
If you don't have any message from us, please send your login credentials again.
Also, be sure that you sent all required information mentioned in the previous message.
Thanks

Fujitsu_fcpa · October 2018

hey Pablo, IS team was able to fix the issue by deploying an older version of the php. it seems like the musician template is not compatible with the latest version. and now IS is requesting the theme to be changed as it is old.

I also have another site based on the betheme template but i do not remember what template was used as it was started by one of my coworker 3 years ago. is there a way to find out what template is being used on that site?

the site is : https://scansnapdev.fcpa.fujitsu.com/scansnapworld/

thanks,

Sav

Pablo · October 2018

I cannot access this page you sent.

Is that link correct?

Thanks

This does not appear to be a WXR file, missing/invalid WXR version number

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