Can't update my theme

Hello, 
I tried to contact your customer service about an issue (the maps is not working even tho I already insert the API). 

They told me probably I had to update my theme, I already tried to using your tool, but nothing seems to work.
The message says "Can't install the package. The package is empty."

Can you please offer me a solution to this? If I push "deregister" in the BeTheme dashboard nothing happens either.

Thank you.
Davide

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