update proccess do not work

Hello,

if I try to update betheme within wordpress, there occur an error (see attached image). I contacted my hoster and they say, that they don´t have limited anything and I have to contact theme author. Can You help? Website: https://stilvolle-momente.de

Thanks in advance

Best Regards

Attached image: https://ibb.co/w09hr7j

image

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