I can confirm that the license key is used just for this domain.
I've got 15 licence keys for all my domains and they are working well.
I've updated the theme until version 20.9.8.1 without problem and now the available version to update is 20.9.8.3 but I receive always an error message that it is not possible to update since the file doesn't exist.
I try to deregister the licence throuhg the tool but it is not working because the system tell me that the licence is for another domain and before deregister I have to delete all files.
So, I try to deregister the licence in my site and I got the following error:
I attach the error I got when I try to update the theme:
In the past I updated the theme without any problem.
I cannot understand what and where is the problem.
Please send this information and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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We have deregistered it from our database, all you need to do now, is to deregister your key in the betheme dashboard. Then, register it again and it should work fine.
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion.
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Comments
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
thanks
If you migrated the website from somewhere, it could be still assigned to the old domain.
Also, please deregister and register the license on your website, then try to update the BeTheme like 3-4 times.
Thanks
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Please attach a link to this forum discussion.
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.