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Why am I being asked to supply dashboard access to my websites?

inovaprimeinovaprime
in Theme support
Hello,

I'm trying to solve an issue with license keys, I wrote about my issue here in the forum, and I was then directed to send an email through the contact web form. I'm now being contacted by
[email protected] telling me to provide login credentials to my
sites. Is this standard practice? This sounds incredibly shady!

Thank you

Comments

  • PabloPablo
    Hi,
    Yes, this is standard practice.
    If the issue is hard to explain or we just want to know what makes an issue to some features, then we ask people for access.
    Don't worry, we'll not destroy your website ;)
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • inovaprimeinovaprime
    Hello,

    This is a very poor information security practice, and certainly not acceptable for any corporate website.

    What are the alternatives?

    Thank you
  • PabloPablo
    We help in two ways:
    1) Wordpress Dashboard Access
    2) Only the link to the website

    But as I said in previous reply, the 1) way is used only when the issue is hard to explain or we are not sure what can make issues.

    Unfortunately, we do not have any other way to help.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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