An error occurred while updating Betheme: The package could not be installed.

Comments

• davidjohn610

  January 2019

  This same thing happens to revslider. 
  
  The license key is activated and otherwise functional. 

  
  

  
  

  Updating Plugin: Slider Revolution

  
  

  Downloading update from http://api.muffingroup.com/plugins/download.php?code=XxxxXxXxx-xxXX-XxXX-xXXX-xxxxxXXXxxx…&plugin=revslider…

  
  

  Unpacking the update…

  
  

  Installing the latest version…

  
  

  The package could not be installed. The package contains no files.

  
  

  Plugin update failed.

  
  
• davidjohn610

  January 2019

  We have tested out updates on many of our other licensed sites, this is the only one that seems to be having this issue. 

  
  

  Just wanted to provide a quick update on my findings. 
• Pablo

  January 2019

  Hey,
  this message could mean that your license key is used on more than one domain.
  Please use this tool to manage your license keys:
  http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• releventure

  January 2019

  I am having the same issue. I have checked that the purchase code is correctly registered to the correct domain. I was going to deregister and re-register but the form told me not to do that, to only deregister if moving. I am not able to update BeTheme, Revolution Slider or WP Bakery Page Builder. 

  Wordpress 5.0.2

  BeTheme 20.9.8.1.1

  Slider Revolution 5.4.8

  WPBakery Page Builder 5.5.5

  
  
• releventure

  January 2019

  I wanted to add I have tried Chrome Firefox and Edge browsers all with cleared caches.
• releventure

  January 2019

  I purchased a copy for two sites(domains) and both have a valid license from themeforest. I deleted the theme and plug ins from both sites. I then deregistered both licenses from the registration page. I then downloaded the theme again from themeforest. I then installed on one site and when activated, it was already registered from the theme dashboard but does not show up on the license page on your website. I am not able to install plugins from source "Bundled Premium Plugin" but I am able to install from Wordpress repository. I think the license is stuck somewhere in your system. I am going to send both of my license codes and I hope you can delete from your end and update me.

  
  
• releventure

  January 2019

  Nevermind, I ended up resetting the entire database to a clean install and then it was able to work.
• Pablo

  January 2019

  releventure
  

  Is there anything else I can help you with?

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next