Cannot install plugin - "Unable to find End of Central Dir Record signature"

IMLMarketingTeam · January 2019

Hi,

I'm having trouble installing the Slider Revolution Plugin - I get this error message when I try:

"Downloading installation package from http://api.muffingroup.com/plugins/download.php?code=2b9769de-686d-4f54-af78-f1c06194594d&plugin=revslider…

Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"

Please can you help? I can't find an answer on any of the other forums.

Thank you,

Pablo · January 2019

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

IMLMarketingTeam · January 2019

We have, and CURL is enabled. I tried installing again after they confirmed this, but no luck.

Pablo · January 2019

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, your website link and wordpress admin login credentials privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

Cannot install plugin - "Unable to find End of Central Dir Record signature"

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