An error occurred while updating Betheme

Comments

• Bryan

  January 2019

  Hi,
  
  Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.
  
  thanks
  

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• Misha441

  January 2019

  Hi
  I've check it
  CURL is enabled.
  
  Any other options ??
• Misha441

  January 2019

  And why can't i update the theme?
• Pablo

  January 2019

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
  Notice!
  1. Attach your license key and the WordPress admin login credentials.
  2. Send a link to this discussion, so the email support knows where to look.
  

  
  Thanks

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• Misha441

  January 2019

  Here is the PHP link

  https://wristball.net/info.php
  

  
  

  more info i will send on contract form
• Pablo

  January 2019

  Hi,

  You didn't send us a Wordpress admin login credentials.

  Please send the message through the contact form once more, but now with WP Admin Login Credentials.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Misha441

  January 2019

  Sent
• Bryan

  January 2019

  We have logged in and deregistered your theme key from the betheme dashboard. Please register it again with the same key and run the update again. It should work fine this time.

  I have also disabled all of your plugins, this is because I could not click the deregister button or select any plugin. You should find which plugin is causing this.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Misha441

  January 2019

  Hi

  
  

  I did everything you said 

  and i still got this message when i'm trying to update my theme

  Downloading update from http://api.muffingroup.com/theme/download.php?code…
  Unpacking the update…
  Installing the latest version…
  Theme update failed.
  

  An error occurred while updating Betheme: The package could not be installed. The package contains no files.

  Disabling Maintenance mode…
• Misha441

  January 2019

  I managed to update the theme

  but the "Theme Option" window is still BLANK page

  
  

  i cant change any details
• Bryan

  January 2019

  Then it must mean that your key is registered somewhere else as well.

  Please use this tool to check where it is used:

  http://api.muffingroup.com/licenses/

  
  

  TYpe in your envato username and the currently used api key.

  
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Misha441

  January 2019

  Used only on WristBall.Net
• Misha441

  January 2019

  When i click on the Customize button on the top WP bar

  i get a blank page also..
• Bryan

  January 2019

  You are currently using the newest version so it did work. All should be fine now.

  Please disable all plugins, I also had issues on your admin with some stuff, after disabling them it all worked fine.
  

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• Misha441

  January 2019

  I found the problem

  
  

  The Woocommerce plugin makes the issue

  i dont know why but i'm trying to find out
• Bryan

  January 2019

  Do you have only the main woocommerce plugin? Other woocommerce plugins could be faulty.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Misha441

  January 2019

  Fixed

  
  

  Thank you for the help

  
  

  I had an woocommerce extention that made all this mess

  so i deactivated it