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Variation product price now showing now - only the price range

alphasolutionsalphasolutions
in WooCommerce
Hi there,

As per the title on a variable product the price range shows by default but when selecting the variant in the dropdown the price does not adjust to show the price of that variation - this was working fine until the recent update.

Each variation in the drop down has a set price but it does not display the price, just the range.

Comments

  • PabloPablo
    Hey,

    Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!
    Please attach a link to this forum discussion.


    Thanks
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  • PabloPablo
    Hi,
    We were on your website, but you have disabled turning off the plugins function.
    Can you enable it?
    Thanks
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  • alphasolutionsalphasolutions
    I haven't disabled anything - what are you referring to?
    The site is on AWS so you may not be able to manually edit the functions file if thats what you mean?

  • alphasolutionsalphasolutions
    You can deactivate plugins as normal within the wp-admin backend.
  • BryanBryan
    Maybe the user you have created for us does not have the rights to disable plugins. Could you please check that and let us know?
    thanks
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  • alphasolutionsalphasolutions
    There are no restrictions on the account - it is an administrator.
    Is there a particular plugin you are having issues with disabling?

    Are you doing this through the plugin list and just clicking diable or trying to do it another way?
  • alphasolutionsalphasolutions
    Hi there - I have done some tests and the issue is not with a plugin but with the theme. I have changed to the 2019 theme and the dropdown on the variation price works as it should. There is also an issue that the sidebar isnt working and displaying properly and appears underneath the product.

    Both seem to be tied to the theme and possible a jquery issue. Please let me know a fix or provide an update.
  • PabloPablo
    Hi,
    The problem is not related to plugins, but with your Custom JS.
    After disabling it, everything works fine.

    Please check your code once again and find the issued line.
    Thanks
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  • alphasolutionsalphasolutions
    Removing the custom JS works because its removing the issue. However the custom JS has not been changed in months - the theme was updated recently and since then it has stopped working so the issue is some change which was made in the recent theme update which is now affecting the custom JS. 




  • alphasolutionsalphasolutions
    Specifically it seems to be an issue with displaying the WooCommerce sidebar widget content . did you make any adjustments to this or the woocommerce integration in the recent update?
  • alphasolutionsalphasolutions
    If I remove the custom JS and just leave the text in the WooCommerce sidebar it still does not display correctly..it appears under the page content and not to the right of it in the sidebar location.
    as an example..the text at the bottom should be appearing in the WooCommerce sidebar.
  • alphasolutionsalphasolutions
    Your changelog says you have edited the sidebar...

     Improvements
    • Sidebar - Show sidebar area only if there are any widgets inside
    • Google Fonts - Load all selected fonts via single HTTP request
    So you are disabling the sidebar here - seems this is not working correctly?
  • PabloPablo
    edited February 2019
    Unfortunately, we do not know what line in your code could cause that behavior of variations price, but the only way to fix it is that way we told you.
    Of course, you can try to debug your code somehow, but we do not support custom js or theme files customization.

    This update should not affect you, because your sidebar does have items inside.
    Please disable all of the plugins, clear the cache of your browser and check if the sidebar does not make the problems.
    Cheers
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  • alphasolutionsalphasolutions
    I removed the custom js and the problem still exists. When there is something in the woocommerce sidebar, even just a text box saying ‘text’ it does not show. That suggests your update to the sidebar does not work or does not factor in the woocommerce sidebar option.
  • alphasolutionsalphasolutions
    I am not sure you are understanding the issue from reading your last reply. If I remove the custom JS the price variation works fine - the reason it works though is that the custom code is in the sidebar and the elements are not being seen which kicks up the error. The WooCommerce sidebar is not displaying as a sidebar since your update..it appears under the main container. If I add the word "test" just to check this it will appear underneath the main container - not as a sidebar which it should. So clearly whatever update you have made is not done correctly and the WooCommerce sidebar is not displaying correctly as a result.

    Again to reiterate..this has nothing to do with the custom JS, whether it is present or not your sidebar update has broken the WooCommerce sidebar..this is the cause of the issue which you need to address.
  • PabloPablo
    I tested it on my workspace and it works fine.

    I wanted to check what could be the problem on your page, but I cannot log-in into your page, did you change the credentials?
    Can you send me a login credentials again? - I'll check what could be the problem.
    Thanks
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  • alphasolutionsalphasolutions
    Hi there,

    Login credentials sent again via form.

    Thanks
  • alphasolutionsalphasolutions
    Just to reiterate the issue..the WooCommerce sidebar is not displaying as a sidebar like it should. It appears underneath the main content container.

    Right now I have added just a '-' symbol to the WooCommerce sidebar is the site is live..and you can see here https://axesstrading.com.au/products/axess/cs25s-brushed-satin-25mm-stainless-steel-grabrails/ or on any of the other product pages it is appearing at the bottom underneath - as a sidebar though it should be appearing to the right hand side of the product info.
  • PabloPablo
    Hi,
    I selected the sidebar layout on the main blog page

    And it looks like it's working:

    I tested it on our local machine and it looks like it the bug in our theme.
    We'll fix it in the next update.
    Thanks
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  • alphasolutionsalphasolutions
    Hi thanks for the response. When do you expect the update, its a live site which has had components in that sidebar all the time up to now.
  • PabloPablo
    The update which will fix this behavior will be released today.
    Greetings
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  • alphasolutionsalphasolutions
    Great thanks for that
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