I cannot update

websab · February 2019

Hello,

I cannot update anything in my site.

If I try to change a photo or a test, the page never update.

Do you have any suggestion to solve the problem.

My site is https://corsietecnichedivendita.it.

Thanks in advance for your answer.

Pablo · February 2019

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

MartinL-CZ · February 2019

Hello, I have the same problem - I'm unable to update registered Betheme. So I'll send needed information to your email contact.

Martin

Pablo · February 2019

MartinL-CZ

Hey,

sorry but the login and password you have sent us does not work. Please check that and send new access information.

thanks

websab · February 2019

Hello Pablo,

thanks for your reply.

I've solved the problem modifying the php option.

They were setted as max uplod at 2 M and I setted to 128 M and now it is working perfectly.

Thanks!

Have a nice day

Cinzia

I cannot update

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