Massive Problemes after Update to Betheme 21.1.1

mkispert · March 2019

After i update to Betheme 21.1.1 wordfence shows me by using Iphone massive problemes. there are many sites with 404. if i use desktop it is normal. can you fix this

mkispert · March 2019

/wp-content/uploads/DSC_8235_0…

8.3.2019 14:57:19

...CA.dip0.t-ipconnect.de

404

Pablo · March 2019

Hi,

Please disable all of the plugins before updating the theme and clear the cache of your browser too.

Thanks

mkispert · March 2019

Hi Pablo,

i know that you dont suppoert the wordfence plugin. I only show you what wordfence showed me. When i update the betheme, i have the problem, that when i go over iphone on my side i see massiv failures. this is the result of the betheme update. i have tested it on my testsite also. there is the same.

if i go with my iphone on my site and click on one site. i have massive failures with 404.

Bryan · March 2019

Hey,

does it happen only when the wordfence plugin is active? Or does it not matter?

thanks

mkispert · March 2019

it does not matter.

this is no problem from wordfence.

After installing the newest behteme update. i see this failure, when i go with my phone of my site, there open many sites with failure 404. i go back to the version before the newest update and all is good. i you want i can send you a video from my testsite that you can see what i mean.

raphaeldas · March 2019

I have the same problem. In the theme settings Retina.js is set to default (only retina logo):

But on every page retina.js requests the @2x-version, which does not exists.

And I don't want to be forced to create this [email protected] of every picture in the media library.

mkispert · March 2019

Raphaeldas has found the failure. I have also in the addons - rentina.js - default only retina logo. but betheme want the @2x images. can you fix this please. i cannot update to the newest version.

Pablo · March 2019

mkispert

Please send us WordPress dashboard access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

raphaeldas

We are going to remove the retina.js from the BeTheme in the next update.

To use the retina.js, you would have to download the plugin from the Plugins > add Plugins.

https://wordpress.org/plugins/wp-retina-2x/

Thanks

Bryan · March 2019

mkispert

We tested your website on an iphone and it works fine. We suggest you remove cache from your mobile browser. You have cache and optimization on your website. You should disable those kinds of plugins when updating the theme.

thanks

mkispert · March 2019

Hello Bryan,

witch Website do you have tested? i have the newest betheme on my testsite. there works nothing fine.

look here: https://snag.gy/kG1TDA.jpg

I have seen that you have fixed a problem in Version 21.1.1 with retina.js. t think this causes the probems. I dont have @2x pictures activate in betheme. but if i use a smartphone massive failures shown with 404 sites. this is not good.

You say you remove the retina.js in the next update. is my problem then fixed?

Bryan · March 2019

mkispert

We are going to remove the retina.js from the BeTheme in the next update.

To use the retina.js, you would have to download the plugin from the Plugins > add Plugins.

https://wordpress.org/plugins/wp-retina-2x/

This should solve all of your problems, please try this plugin and disable our retina.js plugin.

mkispert · March 2019

Hello Bryan,

thank you for your answer. Must i have this retina 2x plugin? if not i dont install this. Thank you for your help. how can i disable rentina.js in betheme?

Pablo · March 2019

You don't have to use the retina 2x plugin - it's just addon for MacOS devices.

It's not possible to disable the retina.js plugin right now - as We said, it will be removed in the Friday's update.

Thanks

mkispert · March 2019

Hello Pablo. Thank you. Have nice Days.

crowdli · March 2019

Hello Pablo. We still have the same problem - you didn't release an update last friday. When will you fix this problem? Otherwise I have to change something in the code so these 404s stop. But I first thought to just wait until the update comes.

Thanks

UPDATE: They just released the update. Thanks! I think this problem is solved now.

Pablo · March 2019

crowdli

We released the update today.

Check our changelog:

https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048#item-description__changelog

Thanks

Massive Problemes after Update to Betheme 21.1.1

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