Update fails

Familienauszeit · May 2019

Hey,

I've tried to update the plugin but the following error message pops up:

"An error occurred while updating Slider Revolution: The package could not be installed. The package contains no files."

Also the sliders that are in use just disappeared.

Would be great to get some help!

Pablo · May 2019

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Familienauszeit · May 2019

Hey,

I've never used that key on a different domain.

And until yesterday it worked perfectly fine. Suddenly it stopped.

The theme itself says it's registered with that key.

Through that link you've sent me I get the following message:

{"error":"No registered licenses for this purchase code and username"}

I've deleted Slider Revolution now, but also can't install it again.

Is there anything else i can do?

What will happen if I deregister and register it again on the same domain with the same key?

Thanks

Familienauszeit · May 2019

As an addition:

I can install other plugins like the Force Regenerate Thumbnails

Pablo · May 2019

Just deregister and register the license key on the same domain, then disable all of the plugins and try to install the Slider Revolution like 3-4 times.

Thanks

Update fails

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