Our licence was stolen and we can´t deregister it

Comments

• Pablo

  May 2019

  Hi,

  You should contact Envato, we do not handle with the license key.

  They are the only one who can solve that problem.

  Thanks
  

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• yardstudio

  May 2019 edited May 2019

  I was contacting with Envato and they answered:

  
  

  Kenny (Market) May 9, 20:29 AEST Hello Jaroslav, I really appreciate your patience while we've been working towards your ticket. My name is Kenny and I'll be assisting you today.  I'm sorry to hear about your issue. Item registration/verification is handled by the author of the item. Therefore, in this situation you need to reach out to the author of the item and ask for help in releasing the purchase code.  You can reach out to the author by logging in to your Market account and visiting the following links: - Support Tab: [Links visible only for registered users]  - Comments: [Links visible only for registered users]  - Author Contact Form: [Links visible only for registered users]
• Pablo

  May 2019

  Hi,
  

  Please send this information privately thru the contact form which is on the right side at [Links visible only for registered users]
  

  
  

  Notice!
  Please attach a link to this forum discussion, screenshot of your conversation with envato support and your license key.
  

  Thanks

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• yardstudio

  May 2019

  I  sent