Our licence was stolen and we can´t deregister it

yardstudio · May 2019

Hello

we have bought 2 beTheme licences, but site http://dev.lerussos.com is using one our licence illegally. We can´t unregister it and this site using our licence without our permissions. Can you deregister please and make available for us ?

Pablo · May 2019

Hi,

You should contact Envato, we do not handle with the license key.

They are the only one who can solve that problem.

Thanks

yardstudio · May 2019

I was contacting with Envato and they answered:

Kenny (Market)

May 9, 20:29 AEST

Hello Jaroslav,

I
really appreciate your patience while we've been working towards your
ticket. My name is Kenny and I'll be assisting you today.

I'm
sorry to hear about your issue. Item registration/verification is
handled by the author of the item. Therefore, in this situation you need
to reach out to the author of the item and ask for help in releasing
the purchase code.

You can reach out to the author by logging in to your Market account and visiting the following links:

- Support Tab: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/support
- Comments: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/comments
- Author Contact Form: https://themeforest.net/user/muffingroup/#contact

Pablo · May 2019

Hi,

Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

Notice!
Please attach a link to this forum discussion, screenshot of your conversation with envato support and your license key.

Thanks

yardstudio · May 2019

I sent