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Featured image not showing when sharing posts on WhatsApp

bryanteobryanteo
in Theme support
Hi there,

I am using BeTheme for two of my websites. However, when I share a post page from these sites on WhatsApp using the mobile browser "Share" function, one of the sites is not showing the feature image together with the URL while the other one does. Can you please advise why the featured image is not showing and how I can make it always show?

Here are the screenshots for your reference:

Site 1: https://health-bay.com [correctly showing the featured image together with the URL] - see screenshot here

Site 2: https://amuara.com [not showing the featured image when I share the URL] - see screenshot here

Thanks for your help.

Comments

  • PabloPablo
    Hi,
    Did you provide the "Open Graph Image" in the SEO settings?
    Theme Options > SEO

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bryanteobryanteo
    Hi Pablo, thanks for your reply.

    No, I did not provide the "Open Graph Image" in the SEO settings for both the sites. So, the setting is consistent across the sites.

    However, one of them [health-bay.com] is rightly showing the featured image of the post when I share it but the other one isn't [amuara.com]. 

    Thanks to advise what else I can do to make the images show when I share the URL on WhatsApp.
  • PabloPablo
    If you didn't provide the image for open graph on both sites, then probably you inserted it while creating the single post (http://prntscr.com/nnwbxu) or by other seo tool (Do you use Yoast SEO ?)

    We strongly suggest, to upload the image to preview through the Theme Options > SEO
    It's the only correct way to display that image.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bryanteobryanteo
    Yes I am currently using Yoast SEO. However, I have checked both sites that I did not insert any images for open graph in the single post.

    In any case, I have inserted an image now for open graph under Theme Option > SEO and also on the post itself but I am still not seeing any image preview when sharing links on WhatsApp (even after refreshing the web page). Not sure why, perhaps it takes time before the preview shows?
  • PabloPablo
    As can I see, now it's working fine - after inserting that image in Theme Options > SEO
    Remember, that if you're using the Yoast SEO, then you should disable our SEO options

    But, you will have to configure the Yoast SEO by yourself, because we help only with the problems of theme.
    If you don't know how to do it, we strongly suggest to use our basic SEO options.

    I found a tutorial how to setup a yoast on youtube:

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bryanteobryanteo
    Hi Pablo, for some reason, I still cannot see the preview image when I share the URL on WhatsApp. Not sure why you can see it but not me :(

    The theme's SEO option was always disabled in my case.
  • PabloPablo
    Give it some time or test it on another device.
    I tested it on my phone and it displayed the image while sending the https://amuara.com
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bryanteobryanteo
    Hi Pablo, I cleared the cache and tried on another device but still no luck on my end. If possible, can you please send me a screen shot of what you see when you share the URL now? Thanks!
  • PabloPablo
    I tested it either on the facebook debug tool and it shows the preview image too

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • bryanteobryanteo
    Thanks Pablo. I see that it's working for me when sharing on Facebook Messenger but still not working on Whatsapp somehow. Perhaps it has to do with plugins conflict. I will keep trying... Appreciate all the help!
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