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Changes Not Saving

drjenfaberdrjenfaber
in Theme support
Hi, I'm having trouble with the changes saving on my site. I checked with my server and the issues are not on their end. They are reporting this issue:
[21-May-2019 22:40:18 UTC] PHP Warning: key_exists() expects parameter 2 to be array, null given in /home/powerteamwebcot/girlwithwanderlust.com/wp-content/themes/betheme/functions/builder/class-mfn-builder-front.php on line 492

Can you assist with this? They said to reach out to the theme developer. Thank you :)

Comments

  • drjenfaberdrjenfaber
    Oddly enough, this is only happening on my about page. I've tried duplicating the page and I'm having the same issues.
  • PabloPablo
    Hi,
    Is your BeTheme and WP up to date?
    Also, is your PHP Version 7 or higher?
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • drjenfaberdrjenfaber
    BeTheme 21.2 
    WP 5.2.1
    PHP 7.1.29
  • drjenfaberdrjenfaber
    Hi Pablo, I've tried rebuilding the page from scratch and it seems that the problem happens when I build out too many elements on one page. It's like the theme stops saving after I add a certain number of sections. 

  • PabloPablo
    Hi,



    Please provide us with your hosting environment settings, to do that please follow these steps:
    1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
    2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
    3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
    Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

    Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

    Notice!
    1. Attach your license key and the WordPress admin login credentials.
    2. Send a link to this discussion, so the email support knows where to look.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • drjenfaberdrjenfaber
    edited May 2019
    Here is the screenshot:
  • PabloPablo
    The problem is related to your not enough php_max_input_vars value.
    Please contact your hosting provider and ask him about increasing that value to the 5000 or higher.
    After that, everything will be working fine.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • drjenfaberdrjenfaber
    Ok thank you. I'll do that. 
  • drjenfaberdrjenfaber
    Hi Pablo, I had them make this change and it's still not saving. I've tried building a new page, cloning the same page, clearing cache and cookies. 
  • drjenfaberdrjenfaber
    I think I found out that the issue was an IP address block on my server's end. It seems to be working now. 
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